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Clinical Support Worker (CSW)

Mar 2023

Clinical Support Worker


Casual Part-time

COVID-19 considerations: All staff of Pacifica are required by PHO to be vaccinated against Covid-19.

Job Description

We are seeking a Casual Part-Time Clinical Support Workers (CSW) for an in-residential treatment centre in Vancouver. Our shifts are: 12:00-20:00, 16:00pm-00:00, and :00-08:00.

Candidates with some graveyard shift (00:00am-08:00am) availability will be given priority.

It is a unionized environment – BCGEU Community Services Agreement.

Nature and Scope of Work

The Community Support Worker reports directly to the Senior Manager, Programs and Services and the Program Coordinator/Team Lead. This is 24 hour direct service support to ensure the safety and security of in-resident community members and the facility. The CSW will have access to a designated supervisor in case of emergency but they must have the physical and cognitive ability to act calmly and thoughtfully in emergency situations where CSWs may be the only staff member on site.

Illustrative Examples of Work


  • Interacts with in-resident community members, facilitates group when needed (see schedule).
  • Documentation and Charting Case Notes.
  • Admission and orientation of new clients by performing such duties as obtaining information, completing documentation required for admission, and liaising with pharmacy staff to obtain additional client information.
  • Monitor and record pre-packaged &/or filled prescriptions for in-resident community members self-administration.
  • Completes Medical Administration Record (MAR sheets)
  • Liaises with the pharmacy regarding the ordering of in-resident community members medications.
  • Administers drug tests & screening as needed.
  • Monitors in-resident community members’ wellbeing and activities in the facility and keeps an electronic log of shift incidences including observations of in-resident community members’ behaviour/problems.
  • Documents all information related to the in-resident community members in their files (interesting interactions, rules not being respected, grounding techniques/mindful practice’s done with the clients, specific interventions etc.).
  • Complete in-resident community member room searches to check for items not allowed.
  • Checks security of building on a regular basis, checks exits and lights, secures doors & windows.
  • Completes physical rounds of building on all three floors, including staircases.
  • Checks hazardous areas, such as the kitchen for fire and to ensure appliances are turned off.
  • Enforces house regulations including bedtime routine (lights out) and wake-up.
  • Answers telephone and records messages.
  • Photocopying and scanning of program materials and other related paperwork as needed.
  • Other related duties as assigned.

Minimum Qualifications

Skills & Abilities

  • Ability to deal with others effectively and to communicate both verbally and written in English
  • Must be proficient with computers.
  • Must have the physical abilities to perform the duties of the job (be able to stand/walk for long periods of time).
  • Detail oriented with excellent time management skills.


Education, Training & Experience

  • A University degree and/or Community College diploma in a social services or health care field.
  • Post-graduate certificate or diploma in addictions from an accredited educational institution.
  • One-year of experience in a position identified as Addictions Specialist is preferred.
  • Minimum of three years related experience in direct service delivery with adults with substance dependency, and concurrently, with mental health and/or trauma.
  • Demonstrated commitment to supporting individuals from an enhanced quality of life and well-being approach.
  • CCAC, ICAAC, RTC, ACCT preferred.
  • Certificates in CPR, First Aid.


Accommodations will be made based on accessibility requirement.


Pacifica welcomes community members from diverse backgrounds and interests. We are particularly interested in diverse representation, reflecting the community we serve. As such, we encourage applications from historically under-served and under-represented groups including racialized, Indigenous Peoples (First Nations, Inuit, and Métis), 2SLGBTQQI+ individuals and persons with disabilities.


To apply, please send a resume and cover letter to info@pacificatreatment.ca

About Pacifica Treatment Centre

Pacifica Treatment Centre (Pacifica) is an innovative non-profit society, founded in1977, providing progressive in-residence treatment and community-based supportive recovery services for individuals experiencing problematic substance use, in conjunction with concurrent mental health concerns and trauma.


Pacifica has established a continuum of services that enhance sustainable recovery, quality of life, and wellbeing of the individuals we serve. Through treatment, education, and ongoing support, we empower individuals to “own their path” to self-discovery, self-empowerment, and self-actualization.


We are an accessible and gender-inclusive non-profit treatment centre in Vancouver.

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