Client Care Worker
Nature and Scope of Work
The Counsellor provides one-to-one and group therapeutic counselling, assessment, education and referral services for individuals experiencing challenges associated with substance dependency, and/or concurrent issues, and/or trauma. Clinical work includes, but is not limited to: substance dependency, trauma work, mental health, eating disorders, problem gambling, etc.
Reports to: Senior Manager, Programs & Services
Clinically supervised by: Team Lead
Illustrative Examples of Work
Provides clinical services to individuals and their family members:
- Assessing client needs and developing a client-focussed interdisciplinary care plan.
- Providing group & individual counselling.
- Providing psycho educational group sessions.
- Documenting cases and maintaining client records according to established guidelines.
- Participating in all staff meetings.
- Facilitating/referring clients internally and to appropriate community resources.
- Case management and transition planning.
Team practices and program planning and development:
- Participating in interdisciplinary team meetings.
- Participating in co-facilitation when required.
- Providing guidance and orientation to new staff.
- Use a trauma-informed and an interdisciplinary team approach to address challenging
behaviors and situations.
- Participating in planning, development and implementation of policies, programming and
- Liaising and networking with allied agencies.
- Participating in community development/education projects with prospective partners.
- Acquiring additional knowledge and skills in the field of concurrent disorder to maintain
- Meeting shifting demands and regulatory legal and organizational standards.
Additional duties as required:
- Assisting in the orientation of new employees.
- Supervising practicum students.
- Design and conduct program evaluations.
- Addressing behavioural concerns if/when they arise.
- Other related duties as assigned.
Skills & Abilities
- Ability to manage interpersonal relationships effectively.
- Ability to communicate effectively both verbally and written in English.
- Ability to organize work and time management skills.
- Knowledge about principals of equity, inclusivity, diversity and accessibility.
- Computer skills for report writing and data entry.
- Ability to operate program related equipment.
- Familiar with other related clinical issues, especially sexual abuse, post-traumatic stress and violence, loss, depression.
Education, Training & Experience
- Master’s degree in Counselling or Social Work (Counselling) from a reputable university is preferred.
- Master’s degree in the Social Sciences along with relevant certification and experience will be considered.
- General knowledge of substance dependency, trauma, mental health and related issues of recovery.
- 1-2 years’ experience working in a substance dependency treatment centre or affiliated facilities with preference given for experience working in an in-residence setting.
- Training in Cultural humility (competency), Trauma-informed, Concurrent disorders, Motivational interviewing, CBT, DBT
- RCC, CCAC / ICADC certifications preferred.
Accommodations will be made based on accessibility requirement.
We encourage individuals with lived experience or who reflect the diversity of the community we serve to apply.
About Pacifica Treatment Centre:
Pacifica Treatment Centre Society (Pacifica) is an innovative charitable non-profit organization that has been providing in-residence treatment for individuals experiencing problematic substance use, mental health, and/or trauma since 1977. Pacifica has implemented a continuum of programs and services, fostering self-discovery, self-empowerment, and, selfactualization with a focus towards enhancing quality of life and well-being. Pacifica offers a continuum of programs and services, which are provided in-person or virtually, for individuals residing in the province of British Columbia. Our service continuum provides 2-year touchpoints to assist individuals to transform and rebuild their lives by offering the following programs and services:
- Pre-Engagement Program;
- In-residence Primary Treatment Program;
- Integrative Wellness Program;
- Resiliency & Trauma Program;
- Continuing Care Program; and,
- Alumni Services.
- We promote a positive work culture around our core values: Accountability, Advocacy, Client-centred, Diversity, Innovation & Excellence, Integrity, and Life-Long Learning;
- We encourage staff engagement and active participation in the co-creation of programs and services, and a healthy and safe work environment;
- We embrace trauma-informed, cultural humility, and concurrent-capable philosophies of care and support;
- We are committed to the meaningful engagement of individuals with lived experience; and,
- We are committed to the principles of equity, diversity, inclusivity, accessibility, and belonging in all aspects of our work.
If this sounds like an environment that you would thrive in, please consider this opportunity. We encourage individuals with lived experience and/or who identify/reflect/represent the diversity of British Columbia and the population we serve.